Planning for service quality: an integrative approach

International Journal of Service Industry Management 1996 / 10 Vol. 7; Iss. 4

Planning for service quality: an integrative approach

Ian Stuart, F., Tax, Stephen S.
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Volume:
7
Language:
english
Journal:
International Journal of Service Industry Management
DOI:
10.1108/09564239610129959
Date:
October, 1996
File:
PDF, 86 KB
english, 1996
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