Service failure, time pressure, and conscientiousness of service providers: the dual processing model perspective
Teng, Ching-I, Chen, Angela Shin-Yih, Chang, Hao-Yuan, Fu, Ching-WenVolume:
8
Language:
english
Journal:
Service Business
DOI:
10.1007/s11628-013-0212-z
Date:
December, 2014
File:
PDF, 289 KB
english, 2014