Comparing consumer complaint responses to online and...

Comparing consumer complaint responses to online and offline environment

Chang, Chiao‐Chen, Chin, Yang‐Chieh
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Volume:
21
Language:
english
Journal:
Internet Research
DOI:
10.1108/10662241111123720
Date:
January, 2011
File:
PDF, 258 KB
english, 2011
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