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Explaining customer satisfaction with complaint handling
Varela‐Neira, Concepción, Vázquez‐Casielles, Rodolfo, Iglesias, VíctorVolume:
28
Language:
english
Journal:
International Journal of Bank Marketing
DOI:
10.1108/02652321011018305
Date:
March, 2010
File:
PDF, 229 KB
english, 2010