Service failures in online double deviation scenarios:...

Service failures in online double deviation scenarios: justice theory approach

Lee, Eun‐Jung, Park, JungKun
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Volume:
20
Language:
english
Journal:
Managing Service Quality: An International Journal
DOI:
10.1108/09604521011011621
Date:
January, 2010
File:
PDF, 124 KB
english, 2010
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