![](/img/cover-not-exists.png)
Performance analysis of call centers with abandonment, retrial and after-call work
Phung-Duc, Tuan, Kawanishi, Ken’ichiVolume:
80
Language:
english
Journal:
Performance Evaluation
DOI:
10.1016/j.peva.2014.03.001
Date:
October, 2014
File:
PDF, 863 KB
english, 2014