Service Delivery Innovation: Antecedents and Impact on Firm...

Journal of Service Research 2009 / 08 Vol. 12; Iss. 1

Service Delivery Innovation: Antecedents and Impact on Firm Performance

Chen, J.-S., Hung Tai Tsou,, Huang, A. Y.-H.
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Volume:
12
Language:
english
Journal:
Journal of Service Research
DOI:
10.1177/1094670509338619
Date:
August, 2009
File:
PDF, 393 KB
english, 2009
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