Review-based measurement of customer satisfaction in mobile...

Expert Systems with Applications 2014 / 3 Vol. 41; Iss. 4

Review-based measurement of customer satisfaction in mobile service: Sentiment analysis and VIKOR approach

Kang, Daekook, Park, Yongtae
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Volume:
41
Language:
english
Journal:
Expert Systems with Applications
DOI:
10.1016/j.eswa.2013.07.101
Date:
March, 2014
File:
PDF, 1.56 MB
english, 2014
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