Productivity, quality and relationship marketing in service...

International Journal of Contemporary Hospitality Management 1998 / 02 Vol. 10; Iss. 1

Productivity, quality and relationship marketing in service operations

Gummesson, Evert
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Volume:
10
Language:
english
Journal:
International Journal of Contemporary Hospitality Management
DOI:
10.1108/09596119810199282
Date:
February, 1998
File:
PDF, 120 KB
english, 1998
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