Analysis of the moderating role of the gender variable in service recovery processes
Cambra-Fierro, Jesús, Berbel-Pineda, Juan M., Ruiz-Benítez, Rocío, Vázquez-Carrasco, RosarioVolume:
20
Language:
english
Journal:
Journal of Retailing and Consumer Services
DOI:
10.1016/j.jretconser.2012.11.008
Date:
July, 2013
File:
PDF, 436 KB
english, 2013