Scales to measure and benchmark service quality in tourism...

Benchmarking An International Journal 2008 / 07 Vol. 15; Iss. 4

Scales to measure and benchmark service quality in tourism industry

Narayan, Bindu, Rajendran, Chandrasekharan, Sai, L. Prakash
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Volume:
15
Language:
english
Journal:
Benchmarking: An International Journal
DOI:
10.1108/14635770810887258
Date:
July, 2008
File:
PDF, 121 KB
english, 2008
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