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An examination of the effects of service quality and satisfaction on customers' behavioral intentions in e‐shopping
Gounaris, Spiros, Dimitriadis, Sergios, Stathakopoulos, VlasisVolume:
24
Language:
english
Journal:
Journal of Services Marketing
DOI:
10.1108/08876041011031118
Date:
April, 2010
File:
PDF, 261 KB
english, 2010