What factors influence customer‐oriented prosocial behavior...

Journal of Services Marketing 2006 / 06 Vol. 20; Iss. 4

What factors influence customer‐oriented prosocial behavior of customer‐contact employees?

Lee, Yong‐Ki, Nam, Jung‐Heon, Park, Dae‐Hwan, Ah Lee, Kyung
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Volume:
20
Language:
english
Journal:
Journal of Services Marketing
DOI:
10.1108/08876040610674599
Date:
June, 2006
File:
PDF, 339 KB
english, 2006
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