Path analysis of perceived service quality, satisfaction...

Managing Service Quality 2006 / 09 Vol. 16; Iss. 5

Path analysis of perceived service quality, satisfaction and loyalty in Greek insurance

Tsoukatos, Evangelos, Rand, Graham K.
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Volume:
16
Language:
english
Journal:
Managing Service Quality: An International Journal
DOI:
10.1108/09604520610686746
Date:
September, 2006
File:
PDF, 127 KB
english, 2006
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