[IEEE 2013 Fifth International Conference on Service Science and Innovation (ICSSI) - Kaohsiung, Taiwan (2013.05.29-2013.05.31)] 2013 Fifth International Conference on Service Science and Innovation - Forecasting in Multi-skill Call Centers: A Multi-agent Multi-service (MAMS) Approach: Research in Progress
Motta, Gianmario, Barroero, Thiago, Sacco, Daniele, You, LinlinYear:
2013
Language:
english
DOI:
10.1109/ICSSI.2013.47
File:
PDF, 414 KB
english, 2013