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Moving emotional labor beyond surface and deep acting: A discordance-congruence perspective
Mesmer-Magnus, J. R., DeChurch, L. A., Wax, A.Volume:
2
Language:
english
Journal:
Organizational Psychology Review
DOI:
10.1177/2041386611417746
Date:
February, 2012
File:
PDF, 631 KB
english, 2012