The performance implications of outsourcing customer...

International Journal of Research in Marketing 2014 / 09 Vol. 31; Iss. 3

The performance implications of outsourcing customer support to service providers in emerging versus established economies

Raassens, Néomie, Wuyts, Stefan, Geyskens, Inge
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Volume:
31
Language:
english
Journal:
International Journal of Research in Marketing
DOI:
10.1016/j.ijresmar.2014.01.002
Date:
September, 2014
File:
PDF, 485 KB
english, 2014
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