From dissatisfied customers to evangelists of the firm: A study of the Spanish mobile service sector
Cambra Fierro, Jesús, Melero Polo, Iguácel, Sesé Oliván, F. JavierVolume:
17
Language:
english
Journal:
BRQ Business Research Quarterly
DOI:
10.1016/j.cede.2013.10.001
Date:
July, 2014
File:
PDF, 1.08 MB
english, 2014