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Service recovery evaluations: GLBT versus hetero customers
Ro, Heejung, Choi, Youngsoo, Olson, Eric D.Volume:
33
Language:
english
Journal:
International Journal of Hospitality Management
DOI:
10.1016/j.ijhm.2012.10.007
Date:
June, 2013
File:
PDF, 444 KB
english, 2013