Tandem queueing system with impatient customers as a model...

Performance Evaluation 2013 / 6 Vol. 70; Iss. 6

Tandem queueing system with impatient customers as a model of call center with Interactive Voice Response

Kim, Chesoong, Dudin, Alexander, Dudin, Sergey, Dudina, Olga
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Volume:
70
Language:
english
Journal:
Performance Evaluation
DOI:
10.1016/j.peva.2013.02.001
Date:
June, 2013
File:
PDF, 762 KB
english, 2013
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