Understanding hotel employees’ service sabotage: Emotional labor perspective based on conservation of resources theory
Lee, JungHoon (Jay), Ok, Chihyung MichaelVolume:
36
Language:
english
Journal:
International Journal of Hospitality Management
DOI:
10.1016/j.ijhm.2013.08.014
Date:
January, 2014
File:
PDF, 1.06 MB
english, 2014