Service with an e-smile: Employee authenticity and customer...

Information & Management 2013 / 3 Vol. 50; Iss. 2-3

Service with an e-smile: Employee authenticity and customer use of web-based support services

Turel, Ofir, Connelly, Catherine E., Fisk, Glenda M.
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Volume:
50
Language:
english
Journal:
Information & Management
DOI:
10.1016/j.im.2013.02.004
Date:
March, 2013
File:
PDF, 335 KB
english, 2013
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