[IEEE 2013 IEEE International Conference on Service Operations and Logistics, and Informatics (SOLI) - Dongguan, China (2013.07.28-2013.07.30)] Proceedings of 2013 IEEE International Conference on Service Operations and Logistics, and Informatics - An empirical study of applying Kano model and TRIZ business evolution trends to improve E-commerce service quality
Chiang, Tai-Lin, Yi, Chin-Yun, Chang, Che-MingYear:
2013
Language:
english
DOI:
10.1109/SOLI.2013.6611437
File:
PDF, 504 KB
english, 2013