Customer-Firm Relationships, Involvement, and Customer...

The Academy of Management Journal 1995 / 10 Vol. 38; Iss. 5

Customer-Firm Relationships, Involvement, and Customer Satisfaction

Paul S. Goodman, Mark Fichman, F. Javier Lerch and Pamela R. Snyder
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Volume:
38
Language:
english
Journal:
The Academy of Management Journal
DOI:
10.2307/256859
Date:
October, 1995
File:
PDF, 298 KB
english, 1995
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