The impact of customer knowledge and customer relationship...

International Journal of Quality and Service Sciences 2014 / 03 Vol. 6; Iss. 1

The impact of customer knowledge and customer relationship management on service quality

Tseng, Shu-Mei, Wu, Pin-Hong
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Volume:
6
Language:
english
Journal:
International Journal of Quality and Service Sciences
DOI:
10.1108/IJQSS-08-2012-0014
Date:
March, 2014
File:
PDF, 136 KB
english, 2014
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