A customer‐dominant logic of service
Stauss, Bernd, Heinonen, Kristina, Strandvik, Tore, Mickelsson, Karl‐Jacob, Edvardsson, Bo, Sundström, Erik, Andersson, PerVolume:
21
Language:
english
Journal:
Journal of Service Management
DOI:
10.1108/09564231011066088
Date:
August, 2010
File:
PDF, 112 KB
english, 2010