Unit-level voluntary turnover rates and customer service...

Journal of Applied Psychology 2009 Vol. 94; Iss. 4

Unit-level voluntary turnover rates and customer service quality: Implications of group cohesiveness, newcomer concentration, and size.

Hausknecht, John P., Trevor, Charlie O., Howard, Michael J.
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Volume:
94
Year:
2009
Language:
english
Journal:
Journal of Applied Psychology
DOI:
10.1037/a0015898
File:
PDF, 329 KB
english, 2009
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