Customer Equity Management: Charting New Directions for the Future of Marketing
Hogan, J. E., Lemon, K. N., Rust, R. T.Volume:
5
Language:
english
Journal:
Journal of Service Research
DOI:
10.1177/1094670502005001002
Date:
August, 2002
File:
PDF, 134 KB
english, 2002