INTQUAL ‐ an internal measure of service quality and the...

European Journal of Marketing 1997 / 09 Vol. 31; Iss. 8

INTQUAL ‐ an internal measure of service quality and the link between service quality and business performance

Caruana, Albert, Pitt, Leyland
How much do you like this book?
What’s the quality of the file?
Download the book for quality assessment
What’s the quality of the downloaded files?
Volume:
31
Language:
english
Journal:
European Journal of Marketing
DOI:
10.1108/03090569710176600
Date:
September, 1997
File:
PDF, 51 KB
english, 1997
Conversion to is in progress
Conversion to is failed