The service recovery paradox: true but overrated?

The service recovery paradox: true but overrated?

Michel, Stefan, Meuter, Matthew L.
How much do you like this book?
What’s the quality of the file?
Download the book for quality assessment
What’s the quality of the downloaded files?
Volume:
19
Language:
english
Journal:
International Journal of Service Industry Management
DOI:
10.1108/09564230810891897
Date:
August, 2008
File:
PDF, 101 KB
english, 2008
Conversion to is in progress
Conversion to is failed