An examination of the relationship between service quality,...

An examination of the relationship between service quality, customer satisfaction, and store loyalty

Sivadas, Eugene, Baker‐Prewitt, Jamie L.
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Volume:
28
Language:
english
Journal:
International Journal of Retail & Distribution Management
DOI:
10.1108/09590550010315223
Date:
March, 2000
File:
PDF, 167 KB
english, 2000
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