Causes of customer dissatisfaction ‐ studies of public...

Causes of customer dissatisfaction ‐ studies of public transport by the critical‐incident method

Edvardsson, Bo
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Volume:
8
Language:
english
Journal:
Managing Service Quality: An International Journal
DOI:
10.1108/09604529810215675
Date:
June, 1998
File:
PDF, 154 KB
english, 1998
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