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[IEEE 2013 10th International Conference on Service Systems and Service Management (ICSSSM) - Hong Kong, China (2013.07.17-2013.07.19)] 2013 10th International Conference on Service Systems and Service Management - Meta-view of consequence of customer satisfaction
Yao, Tang, Qiu, Qi, Zheng, Qiuying, Mu, LinYear:
2013
Language:
english
DOI:
10.1109/ICSSSM.2013.6602560
File:
PDF, 432 KB
english, 2013