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Success Factors for Fee-Based Information Servicesby Irene Wormell;How to Satisfy and Delight Your Customer: How to Manage for Customer Valueby William J. Pardee
Review by: Matthew L. SaxtonVolume:
68
Language:
english
Journal:
The Library Quarterly: Information, Community, Policy
DOI:
10.2307/4309217
Date:
April, 1998
File:
PDF, 440 KB
english, 1998