Drivers and Consequences of Citizen Satisfaction: An Application of the American Customer Satisfaction Index Model to New York City
Gregg G. van Ryzin, Douglas Muzzio, Stephen Immerwahr, Lisa Gulick and Eve MartinezVolume:
64
Language:
english
Journal:
Public Administration Review
DOI:
10.2307/3542598
Date:
May, 2004
File:
PDF, 2.20 MB
english, 2004