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Balance Theory Applied to Service Quality: A Focus on the Organization, Provider, and Consumer Triad
Paula Phillips Carson, Kerry D. Carson, Stephen B. Knouse and C. William RoeVolume:
12
Language:
english
Journal:
Journal of Business and Psychology
DOI:
10.2307/25092583
Date:
December, 1997
File:
PDF, 2.33 MB
english, 1997