Consumer Complaint Handling in an Advanced Developing Economy: An Empirical Investigation
Erdener Kaynak, Orsay Kucukemiroglu and Yavuz OdabasiVolume:
11
Language:
english
Journal:
Journal of Business Ethics
DOI:
10.2307/25072342
Date:
November, 1992
File:
PDF, 1.90 MB
english, 1992