Consumer Response to Unsatisfactory Purchases: A Survey of Perceiving Defects, Voicing Complaints, and Obtaining Redress
Arthur Best and Alan R. AndreasenVolume:
11
Language:
english
Journal:
Law & Society Review
DOI:
10.2307/3053179
Date:
January, 1977
File:
PDF, 3.98 MB
english, 1977