Employee and Customer Perceptions of Service in Banks

Administrative Science Quarterly 1980 / 06 Vol. 25; Iss. 2

Employee and Customer Perceptions of Service in Banks

Benjamin Schneider, John J. Parkington and Virginia M. Buxton
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Volume:
25
Language:
english
Journal:
Administrative Science Quarterly
DOI:
10.2307/2392454
Date:
June, 1980
File:
PDF, 1.91 MB
english, 1980
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