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[Communications in Computer and Information Science] Systems, Software and Services Process Improvement Volume 425 || How to Design an Innovative Framework for Process Improvement? The TIPA for ITIL Case

Barafort, Béatrix, O’Connor, Rory V., Poth, Alexander, Messnarz, Richard
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Volume:
10.1007/97
Year:
2014
Language:
english
DOI:
10.1007/978-3-662-43896-1_5
File:
PDF, 317 KB
english, 2014
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