[Communications in Computer and Information Science] Systems, Software and Services Process Improvement Volume 425 || How to Design an Innovative Framework for Process Improvement? The TIPA for ITIL Case
Barafort, Béatrix, O’Connor, Rory V., Poth, Alexander, Messnarz, RichardVolume:
10.1007/97
Year:
2014
Language:
english
DOI:
10.1007/978-3-662-43896-1_5
File:
PDF, 317 KB
english, 2014