Service encounters and face loss: Issues of failures,...

International Journal of Hospitality Management 2013 / 9 Vol. 34

Service encounters and face loss: Issues of failures, fairness, and context

Lee, Yun Lok, Sparks, Beverley, Butcher, Ken
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Volume:
34
Language:
english
Journal:
International Journal of Hospitality Management
DOI:
10.1016/j.ijhm.2012.12.001
Date:
September, 2013
File:
PDF, 616 KB
english, 2013
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