Call center employee personality factors and service performance
Mukherjee, Avinandan, Sawyerr, Olukemi O., Srinivas, Shanthi, Wang, SijunVolume:
23
Language:
english
Journal:
Journal of Services Marketing
DOI:
10.1108/08876040910973413
Date:
July, 2009
File:
PDF, 269 KB
english, 2009