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Correlation Between Personality Characteristics, Situations of Service Failure, Customer Relation Strength and Remedial Recovery Strategy
Lin, Wen-BaoVolume:
28
Language:
english
Journal:
Services Marketing Quarterly
DOI:
10.1300/J396v28n01_04
Date:
October, 2006
File:
PDF, 1.30 MB
english, 2006