[IEEE 2010 International Conference on Future Information Technology and Management Engineering (FITME) - Changzhou, China (2010.10.9-2010.10.10)] 2010 International Conference on Future Information Technology and Management Engineering - The impact of TQM and interactivity on retention process in CRM context
Faed, AlirezaYear:
2010
Language:
english
DOI:
10.1109/FITME.2010.5655811
File:
PDF, 897 KB
english, 2010