Customer‐service provider relationships: an empirical test...

Customer‐service provider relationships: an empirical test of a model of service quality, satisfaction and relationship‐oriented outcomes

Shemwell, Donald J., Yavas, Ugur, Bilgin, Zeynep
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Volume:
9
Language:
english
Journal:
International Journal of Service Industry Management
DOI:
10.1108/09564239810210505
Date:
May, 1998
File:
PDF, 107 KB
english, 1998
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