Customer‐service provider relationships: an empirical test of a model of service quality, satisfaction and relationship‐oriented outcomes
Shemwell, Donald J., Yavas, Ugur, Bilgin, ZeynepVolume:
9
Language:
english
Journal:
International Journal of Service Industry Management
DOI:
10.1108/09564239810210505
Date:
May, 1998
File:
PDF, 107 KB
english, 1998