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Service quality, customer satisfaction, and behavioral intentions in the service factory
Olorunniwo, Festus, Hsu, Maxwell K., Udo, Godwin J.Volume:
20
Language:
english
Journal:
Journal of Services Marketing
DOI:
10.1108/08876040610646581
Date:
January, 2006
File:
PDF, 322 KB
english, 2006