Antecedents of customer loyalty in residential energy...

Service Industries Journal 2006 / 09 Vol. 26; Iss. 6

Antecedents of customer loyalty in residential energy markets: Service quality, satisfaction, trust and switching costs

Ibáñez, Vanessa Apaolaza, Hartmann, Patrick, Calvo, Pilar Zorrilla
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Volume:
26
Language:
english
Journal:
The Service Industries Journal
DOI:
10.1080/02642060600850717
Date:
September, 2006
File:
PDF, 144 KB
english, 2006
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