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The Globalization of Service Work: Comparative Institutional Perspectives on Call Centers || The Effects of National Institutions and Collective Bargaining Arrangements on Job Quality in Front-Line Service Workplaces
Virginia Doellgast, Ursula Holtgrewe and Stephen DeeryVolume:
62
Language:
english
Journal:
Industrial and Labor Relations Review
DOI:
10.2307/25594523
Date:
July, 2009
File:
PDF, 2.12 MB
english, 2009