Service quality and its relation to satisfaction and...

Managing Service Quality 2010 / 11 Vol. 20; Iss. 6

Service quality and its relation to satisfaction and loyalty in logistics outsourcing relationships

Juga, Jari, Juntunen, Jouni, Grant, David B.
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Volume:
20
Language:
english
Journal:
Managing Service Quality: An International Journal
DOI:
10.1108/09604521011092857
Date:
November, 2010
File:
PDF, 190 KB
english, 2010
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