![](/img/cover-not-exists.png)
The Moderating Role of Confidence in Expectations and the Asymmetric Influence of Disconfirmation on Customer Satisfaction
Yi, Youjae, La, SunaVolume:
23
Language:
english
Journal:
The Service Industries Journal
DOI:
10.1080/02642060308565622
Date:
November, 2003
File:
PDF, 1.56 MB
english, 2003